Shipping and Returns
Shipping & Delivery
We offer the following shipping options:
Fedex Ground, USPS Domestic, USPS Domestic Priority Mail Express, USPS Priority Express Mail International, USPS Priority Mail International, and USPS First-Class International.
Standard delivery orders should arrive in 3 - 5 business days from the time you receive the shipping confirmation email. Orders will be shipped using either USPS Ground or Fedex Ground. If a standard order is placed over the weekend, the earliest it will ship is Monday.
Express delivery orders placed by 12:00 pm (EST) Monday - Friday, should arrive in 2 business days, unless additional validation is required. Express orders placed on Saturday or Sunday will be processed on the following Monday. Orders will be shipped using USPS Domestic Priority Mail Express. Please note that some zip codes are not available for this service.
US domestic customers enjoy free shipping for all orders. International shipping is calculated based on the total weight of your order, the destination country or region, as well as the desired service level of shipping.
Returns, Exchanges, & Refunds
Returns and exchanges
We want all of our customers to enjoy their products. Please inspect your order upon delivery.
• If for any reason you are not satisfied, you may return unused, unwashed, and undamaged products in their original packaging with plastic-wraps within 30days from the date of delivery. DVDs, CDs, and calendars are non-returnable.
• If you have received a faulty item, please contact us immediately at firstname.lastname@example.org, and we will aim to resolve it.
• If you seek a replacement and the item is no longer available, a refund including any applicable shipping and handling charges will be applied to the credit card used to place the order.
Please note that merchandise that has been used, altered, or damaged will not be accepted. Shen Yun Shop reserves the right to refuse return of any merchandise that does not meet the above return requirements
For any return or exchange, please contact Shen Yun Shop toll free at 1-800-208-2384, or via email at email@example.com as soon as possible, and include your order number.
We estimate refunds will be made by your payment method provider within 7-10 working days. Working days are Monday - Friday, excluding US public holidays. Refunds will be credited to the original purchaser’s method of payment.
Original shipping charges incurred at the time of purchase are non-refundable.
Shipping and handling charges of the returned item may apply. We recommend a secure method of shipping for easier tracking and delivery confirmation. Shen Yun Shop is not responsible for items lost during shipping, and cannot process your return until the item is received.
Place your return in the original package and mail it back to:
Shen Yun Shop, 140 Galley Hill Rd, Cuddebackville, NY 12729, USA. We recommend shipping returned merchandise via FedEx for tracking purposes.